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Exchange and returns

Are you not satisfied with our supplied product? We will resolve that quickly for you.

When can you return an order?
  • the product does not meet expectations
  • the product has the wrong size
  • the product is defective, damaged or incomplete

For a quick processing of your return shipment we request that you complete the form below as completely as possible and send it to info@pneuparts.com. You will receive a return number from us after which you can return the item completely and undamaged.
Download our return form here>

As soon as we have received your package, we will send a confirmation by email. We will then process your return.

 

Do you want your money back?
Within 3 working days after confirmation of the receipt of your product, we will refund the purchase amount to the same account number you used to pay for. If the account number is unknown to us, we will contact you. Do you want to change your account number? Then please contact us.

With visible traces of use, missing accessories or missing packaging you are no longer entitled to the full purchase amount. In this case you will receive a partial reimbursement from us. This is always 75% of the original purchase amount. It is possible that the product packaging does not fully return to its original state. In this case we will not be difficult and you will receive the full purchase amount back.

More about repaying by Pneuparts.

 

Do you want to receive a new or replacement product?
After we have received your package, you will receive the new product a day later.
Is the new product cheaper? You will receive any remaining amount on your account within 3 days.
Is the new product more expensive? You will receive a payment request from us for the remaining amount. After receiving your payment, we will send the product immediately.
If the product is not in stock, we will refund the purchase amount to the same account with which you paid.
If you want to receive the new product at a different address or day, please contact us.

 

Do you have questions?

Neem voor vragen over het verzenden of bezorgen van uw order contact met ons op.

For questions about exchanging
or return your order, contact us.

 

or call +31 (0)493 763993

Our colleagues are ready for you on workdays until 5 p.m.


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